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Treating Customers Fairly

Treating Customers Fairly

BEF is regulated by the Financial Conduct Authority and complies fully with the core principles of Treating Customers Fairly and Responsible Lending.

We therefore aim to:

BEF believes in applying these principles not only in relation to consumer credit agreements but across all our lending and dealings with customers as an integrated part of our lending and commercial culture.

BEF will have, at all times, appropriate management, staff and controls, including adequate electronic systems, proportionate to the needs of the customer.

Before sanctioning or recommending loans, BEF will at all times be reasonably assured and document an applicant’s business plan is viable and suitable for individual circumstances.

All customers, including those identified as vulnerable, will be treated fairly and in accordance with their individual circumstances and accepted industry practice.

If a customer has reason to complain about BEF’s processes, barriers will not be created to stop them from doing so. BEF will deal with complaints in line with the complaints procedure, details of which can be found on our website.

We are also bound, as a Responsible Finance Provider, by the Responsible Finance Code of Practice. Read this here.